Question 1

How to place an order for dental training models?

Accepted Answer

Simply send us your purchase plan including product name, model, and quantity. We will provide a quotation. Once approved, send us your company name, address, and phone number. We will prepare a proforma invoice and inform you of payment methods and delivery details.

Question 2

What is the delivery time for dental models?

Accepted Answer

For items in stock, delivery is generally 7-15 days. For out-of-stock items or custom orders, delivery is 15-30 days depending on quantity and specifications.

Question 3

What payment methods do you accept?

Accepted Answer

We accept T/T (Bank Transfer), L/C (Letter of Credit), PayPal, Western Union, and Escrow. Payment can be made in USD, EUR, or CNY.

Question 4

What are the shipping options available?

Accepted Answer

We offer multiple shipping methods: by sea, by land, by air, and by express (DHL/UPS/FedEx/TNT/ARAMEX). We also accept various delivery terms including FOB, CFR, CIF, EXW, CIP, CPT, DDP, and Express Delivery.

Question 5

Do you provide after-sales service?

Accepted Answer

Yes, we have a dedicated after-sales team available 24 hours a day, regardless of holidays. We provide one-on-one support to resolve any issues with your order and ensure your satisfaction.

Question 6

Can you provide custom packaging and design?

Accepted Answer

Yes, we can provide project design, packaging design, and manufacture products according to your specific needs. We can also provide production photos and videos at any time to keep you informed of the manufacturing process.

Question 7

What is included in the ex-factory price?

Accepted Answer

Our prices are ex-factory prices and do not include freight or import costs. These costs are borne by the buyer. However, we have long-term freight forwarding partners who can help arrange shipment conveniently.

Question 8

Can I get a sample before placing a bulk order?

Accepted Answer

Yes, we can provide samples for quality evaluation. Contact us with your requirements and we will arrange sample shipment for your review.

Question 9

Do you offer OEM/ODM services?

Accepted Answer

Yes, we provide OEM/ODM services. We can customize products according to your specifications, including custom branding, packaging, and product design.

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